Last Updated: March 27, 2025
Sub Plug Printing (formerly Custom Images 901) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://subplugprinting.com/ and purchase our products.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Who We Are
Sub Plug Printing (formerly Custom Images 901) is a custom printing and apparel company based in Memphis, Tennessee. We create personalized products including t-shirts, hoodies, bomber jackets, memorial items, fan gear, blankets, pillows, bags, and more.
2. Information We Collect
2.1 Information You Provide Directly
When you interact with our website or place an order, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment processors)
- Custom design files, artwork, photos, or text you submit for printing
- Order history and preferences
- Messages, inquiries, or feedback you send us
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring URLs (how you arrived at our site)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, analytics providers, and social media platforms when you interact with our ads or pages.
3. How We Use Your Information
We use the information we collect for the following purposes
- Processing and fulfilling your custom orders
- Communicating with you about your order status, design proofs, and delivery
- Sending order confirmations, invoices, and receipts
- Responding to your customer service inquiries and requests
- Sending promotional emails, offers, and updates (you may opt out at any time)
- Improving our website, products, and customer experience
- Detecting, preventing, and addressing fraud or security issues
- Complying with legal obligations and applicable regulations
- Marketing and showcasing completed work (without identifying personal information, unless you consent)
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function correctly (e.g., maintaining your shopping cart).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.
- Preference Cookies: Remember your settings and preferences for future visits.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Payment Processors: Such as Stripe, PayPal, or Square to securely process your transactions.
- Shipping & Logistics Partners: To fulfill and deliver your orders.
- Analytics Providers: Such as Google Analytics, to analyze website traffic and improve performance.
- Email Marketing Platforms: To send you newsletters or promotional content (only with your consent).
- Legal Authorities: When required by law, court order, or to protect the rights, safety, and property of Sub Plug Printing and our customers.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill your orders and maintain your account.
- Comply with legal, tax, and accounting obligations.
- Resolve disputes and enforce our agreements.
You may request deletion of your personal data at any time by contacting us at info[at]customimages901[dot]com, subject to applicable legal requirements.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete data.
- Right to Deletion: Request that we delete your personal data (“right to be forgotten”).
- Right to Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Object: Object to processing of your personal data under certain circumstances.
To exercise any of these rights, please contact us at info[at]customimages901[dot]com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of your personal information.
We do not sell your personal information. To submit a CCPA request, please contact us at info[at]customimages901[dot]com.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately at info[at]customimages901[dot]com.
10. Security of Your Information
We implement industry-standard security measures to protect your personal information, including:
- SSL (Secure Socket Layer) encryption for data transmission.
- Secure payment processing through certified third-party processors.
- Access controls and internal data handling policies.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and payment portals. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we update this policy, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Address: 6316 Winchester Rd, Memphis, TN 38115, United States
- Phone: +1 901-522-5553
- Email: info[at]customimages901[dot]com
- Website: https://subplugprinting.com