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“RETURNS & REFUNDS”

All sales are final

 Proofing- We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. Once you approve your proof or submit your order, we take that as confirmation that you have reviewed it and you want it exactly as shown. We will do our best to check spelling, but we don’t guarantee that we will find it. If you have any questions, we rely on you to let us know so we can resolve those prior to printing.

Eligible returns– Due to the nature of custom printed apparel, we can not accept returns or exchanges of any items unless the merchandise is materially flawed, or defective. In addition, please note that sizing can vary between manufacturers and styles. We do not refund orders for buyer’s discretion of proper sizing.   

  Return Process– To be eligible for a refund or exchange, you must first email us within 7 days of receiving the product at [email protected] to alert us , then return the item to us. Upon receipt of the item we will ship out a replacement.  A

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returns due to shipping – During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time.  Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Customimages901.com or any of our carriers..   

Thank you for understanding.

Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore Sub Plug Prints reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

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